UAE Orders:
- We offer free delivery for orders above 200 AED within the UAE.
- A shipping charge of 20 AED applies to orders below 200 AED.
- Orders are processed during business hours (9 am - 6 pm) and on weekdays excluding public holidays.
- Orders placed outside these hours will be processed on the next working day.
- A re-delivery charge may apply if the order is not accepted on the scheduled date.
Shipping Information:
- Shipping costs are reflected in your shopping cart and at checkout.
- We strive to deliver your order accurately, in good condition, and within the time-frame promised by our customer care team or displayed on the website.
- Each order can only be shipped to a single address. For deliveries to multiple addresses, please place separate orders.
- We typically ship orders within 3 working days, but heavy demand may extend this to 5 or more working days.
- Reputed courier agencies ensure fast and secure delivery.
- In rare cases, separate shipments for different items within the same order may be necessary due to product characteristics or availability.
- If you receive a damaged product or tampered packaging, kindly refuse delivery and contact us immediately at info@bellissimoperfumes.com with your order reference number. We will arrange a prompt replacement.
- All orders include an invoice. If missing, please contact us with your order reference number at info@bellissimoperfumes.com.
Returns & Exchanges
Domestic Orders (Within UAE):
We understand the need to return or exchange items occasionally. Unopened and non-defective merchandise can be returned within 15 days of the order date. Unfortunately, opened or defective items cannot be returned.
Exchanges:
Customers are welcome to exchange unopened and non-defective items. However, the customer will be responsible for the shipping costs of returning the original item and the shipping costs of the new item. Additionally, a separate order needs to be placed for the exchange item.
International Delivery Information:
The following table outlines estimated delivery charges, time-frames, and return windows for international orders. Please note that these are estimates and may vary depending on your location and customs clearance procedures.
| Country | Delivery Charge (AED) | Delivery Time-frame (Days) | Return Window (Days) | Refund Processing Time (Days) |
|---|---|---|---|---|
| Oman | 70 | 3-8 | 15 | 7 |
| Saudi Arabia | 65 | 3-8 | 15 | 7 |
| Egypt | 285 | 3-10 | 15 | 7 |
| Kuwait | 75 | 3-10 | 15 | 7 |
| Bahrain | 65 | 3-10 | 15 | 7 |
Returns & Exchanges
International Orders (Outside UAE):
We accept returns of defective products from international orders within the specified return window (see table above). Unfortunately, we cannot accept returns of non-defective products or opened items.
Return Process for International Orders:
- To return a defective product, please contact us at info@bellissimoperfumes.com with your order number and a description of the defect.
- Customers are responsible for covering the return shipping costs.
- We are unable to process exchanges for international orders.
- Once we receive your returned item and verify the defect, we will initiate a refund within the timeframe specified in the table above.
Contact:
For any inquiries or assistance with returns, please contact info@bellissimoperfumes.com.
Thank you for choosing Bellissimo Perfumes.
Sincerely,
Bellissimo Perfumes Team